1. Policy summary
DMS Panel does not issue refunds for paid plan purchases, renewals, or upgrades once payment has succeeded. You can cancel anytime to stop future billing; access continues until the end of the period you already paid for.
2. No refunds on paid purchases
Once a paid plan is purchased or renewed — monthly or yearly — that payment is final. We do not refund for any of the following:
- Change of mind after checkout
- Not using the account, features, or connected servers
- Purchasing the wrong plan by mistake
- Choosing yearly billing and later preferring monthly
- Dissatisfaction with feature fit after you have tried the product
- Issues on your own Linux servers, hosting provider, network, or DNS that are outside DMS Panel’s control
- Account suspension or termination for violating our Terms or Acceptable Use rules
Partial-period refunds (pro-rata) are not offered for unused days within an active billing cycle.
3. Cancellation does not refund the current period
You may cancel a paid subscription at any time from account / billing settings. Cancellation:
- Stops future automatic renewals
- Does not refund the period you already paid for
- Leaves your paid access active until that period ends
- After the period ends, the account falls under Lifetime Free plan limits
If you stay over Lifetime Free limits after the paid period ends, you may need to reduce servers, sites, or other resources to continue using the free tier.
4. Upgrades
When you upgrade to a higher plan, you are charged according to the upgrade / plan-change rules shown in-product at the time of the change (for example immediate access to higher limits with a new billing amount).
Upgrade payments are also final. We do not refund an upgrade because you later decide you did not need the higher tier.
5. Downgrades
Moving from a higher plan to a lower one typically takes effect at your next billing cycle, unless the product UI states otherwise for a specific change request.
We do not refund the difference for time already paid at the higher tier. If a downgrade would exceed the lower plan’s resource limits, you may need to reduce usage before the change can complete.
6. Yearly billing
Yearly plans are offered at a discount versus paying month-to-month. Because the discount depends on committing to a year:
- Yearly payments are non-refundable once completed
- Cancelling mid-year stops the next renewal but does not refund the remaining months
- Switching from yearly to monthly (where available) does not entitle you to a cash refund for unused yearly time
7. Wallet credits and referrals
In-app wallet balances and referral credits are promotional / billing credits for use toward renewals or upgrades inside DMS Panel. They are:
- Not cash and not withdrawable to a bank account or card
- Not transferable to other users except as explicitly allowed by referral or billing flows
- Not refundable as money if you cancel or delete your account
We may reverse wallet or referral credits obtained through abuse, self-referral, fraud, or Terms violations.
8. Lifetime Free plan
The Lifetime Free plan costs ₹0, so there is nothing to refund on it. This Refund Policy applies when you purchase or renew a paid plan (Basic, Medium, or Advance) or when paid add-on / upgrade charges apply.
We strongly recommend using Lifetime Free on a real server to evaluate the panel before upgrading. Plan limits are listed on the Pricing page.
9. Billing errors (corrections, not “refunds for convenience”)
If a genuine payment error occurs, contact us and we will investigate. Examples:
- You were charged twice for the same billing period
- You were charged an amount that does not match the plan / cycle you selected at checkout
- A failed payment was recorded incorrectly as successful (or the reverse) due to a gateway fault
Approved corrections may be issued as a charge reversal, gateway credit, or wallet adjustment. That is a billing correction, not an exception that allows refunds for change of mind or unused time.
10. Chargebacks and disputes
If you believe a charge is wrong, contact us first at hello@dmspanel.app so we can resolve it quickly.
Filing a chargeback or payment dispute without contacting us may result in suspension of the account while the dispute is reviewed. Fraudulent or abusive chargebacks may lead to permanent termination under our Terms.
11. Before you buy
Because purchases are final, please confirm the following before checkout:
- Read the full plan limits on the Pricing page
- Try Lifetime Free on a real Linux server if you have not already
- Confirm monthly vs yearly billing and the total shown at checkout
- Ensure the payment method and billing details are correct
- Review the Features catalogue so the product matches your needs
12. Contact
Billing and refund-policy questions: hello@dmspanel.app · Contact page
Related documents: Terms & Conditions · Privacy Policy · Pricing